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When you place your order, we forward each part of your order to the appropriate retail merchant for them to fullfil your requirements. All partner stores on Coolessential.com maintain a high level of customer service and will keeping you informed of delivery times, delays or any other order information. In your order acknowledgement we include their contact information so if needs be, you can speak with them directly. In the unlikely event that you ever have an issue with a Coolessential supplier, simply send us an email using the address in the contact us section, including a brief description of your issue, your order number and your supplier. We want to ensure that you are completely satisfied with your shopping experience.
Coolessential.com is specifically designed with secure online shopping and checkout processing. Coolessential will also ensure that all your information is completely safe, and will be deleted from our systems once your order has been processed. We will also give you ample opportunity to carefully review your order before it is placed.
No. After you checkout, we forward your order safely and securely encrypted, directly to each merchant to fill their part of your order. If you are ordering from more than one merchant, this will be clearly visible to you during the checkout process. Each merchant will then handle the shipping of their portion of the order - so if you order from several merchants at once, each one will provide you with their own shipping confirmations, order updates, etc.
Each of our merchants has their own accepted forms of payment. Accepted forms of payment are displayed in the checkout area.
Each merchant charges you for their portion of your order independently on your specified credit card, including shipping and tax if applicable. All of our merchants have been carefully screened, so you can be confident that the products you order will arrive when promised and be exactly as described, and that every merchant will be responsive to your customer service needs.
We are very much committed to earning and preserving your trust. In the unlikely event that any Coolessential merchant ever fails to deliver on their promise to you regarding any purchase made through our site, we will intervene on your behalf.
Each of our merchants has their own Warranty policy (they differ from merchant to merchant). Most merchants will list their Warranty Policy, if it is not easily available, please contact the merchant directly and they will be able to answer your questions.
We do our best to get you the most up-to-date information on product availability and pricing from our stores. We guarantee that the prices shown in our categories are the same price you would pay shopping directly from their own website. In some cases we will run special promotions with certain suppliers, where the prices will be at a discount to the merchants own site. In rare cases, data entry errors or other technical issues may result in inaccurate prices being shown (for example, items priced at £0.00). In such cases, the store is not required to honor inaccurate prices. If you ever see any price you believe to be incorrect, please contact us.
VAT stand for value added tax. In accordance with the law in the UK, Coolessential.com charges VAT on products. The "Buy" amount displayed for goods sold by Coolessential.com are VAT inclusive. This is done by the various merchants to Coolessential.com.
The instant you checkout, Coolessential processes your order. Your purchase is forwarded to the individual merchants that you purchased from. Each merchant has their own order processing and shipping times - all of which are listed in the delivery details for each product and merchant.
Each of our merchants has their own Shipping Rates and Policies, which again can be found in the delivery details for each product and merchant.
Coolessential is unique in that it offers the ultimate convenience of one seamless payment process,and one account with which to shop with hundreds of merchants. Every merchant handles the shipping and tax for their items. We encourage you to compare their prices including shipping and tax as you browse. You'll also see the actual shipping and handling charges itemised separately for each product in your shopping cart and through the checkout process.
Coolessential is a trading platform that gives consumers a wider choice of products, and suppliers a wider customer base. Your statutory rights are not affected (see Terms and Conditions). All issues concerning returned or damaged goods should be dealt with directly with the supplier, and not through Coolessential. The Merchant's returns policy can be found on their website.
As an Internet company Coolessential is totally focussed on delivering the greatest choice of products at the best prices, as efficiently as possible. service for pre or post sales enquiries. As we are an online only reseller, we are unfortunately unable to offer pre or post sales advice. Our website includes all the product information you should require. Alternatively, we recommend the websites of our merchant partners. With such a massive number of products supplied by such a great number of different merchants, it is not practical for for us to offer a pre and post sales telephone service. It is our policy not to deal directly with consumers on matters such as these by telephone. Electronic retailing is all about empowering customers to serve themselves as efficiently and effectively as possible, more so than by traditional means. We firmly believe we can satisfy the needs of our customers more readily via electronic means.
